Try our product at home for thirty (30) days risk free. If you are unsatisfied simply send it back for a full refund minus shipping costs. This offer is only available to residents of the United States and Canada. The free trial period does not apply to cables.
Returned products must be received in new condition with all original accessories and packaging materials within 30 days of the invoice ship date. Products not returned in this condition will result in a partial or no refund at the sole discretion of Neko Audio.
B-stock and demo inventory does not qualify for a free trial. If you return a product you cannot purchase the same product as b-stock for a period of sixty (60) days.
Cables are a final sale and cannot be returned.
Customers are limited to one audition per six month period.
Please email firstname.lastname@example.org prior to sending a return.
Warranty & Repair
All products manufactured by Neko Audio include a transferrable limited warranty that covers defects in manufacturing and workmanship for a period of one (1) year from the invoice ship date. During this period, Neko Audio will either repair or replace at our discretion the defective product or parts at no charge for parts or labor.
Neko Audio will cover all shipping charges to and from a single location within the continental United States for a period of 60 days following the invoice ship date. After sixty days shipping is the responsibility of the customer. Shipping charges outside the continental United States are the responsibility of the customer.
This warranty does not cover damage resulting from improper use, accidents, normal wear and tear, or modification or service not authorized by Neko Audio. Modification or service not authorized by Neko Audio voids the warranty.
If a returned product is found to be not in need of repair, you will be charged for all shipping costs and any labor performed.
You must contact us for a return merchandise authorization (RMA) number before returning any product for repair or replacement. Please email email@example.com for a RMA number.
Neko Audio shall not be liable for, in any way responsible for, any incidental or consequential damanges of any kind. This limited warranty provides you specific legal rights; you may also have other rights which vary from state to state.
Orders will ship out as soon as possible, usually within two business days when product is in stock. You will be notified by email of any unexpected delays.
A signature is required for receipt of your order. If anything arrives in a damaged condition please contact us immediately at firstname.lastname@example.org.
Shipping is by FedEx or USPS. Please contact us at email@example.com for international shipping to a country not supported by our shopping cart or to ship via an alternate carrier.
Shipping charges may not cover brokerage fees, duty fees, or taxes associated with international shipping. Any additional costs are the responsibility of the customer.
You may cancel an unshipped order at any time by contacting us at firstname.lastname@example.org.